Quick fix order
Start with the cheapest checks and move down the list. Most disconnects are fixed in the first three steps.
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- Check that the problem isn't on Blizzard's side. Read the WoW: Forever known-issues thread on the official forums and Blizzard's support channels. When the server has trouble, nothing on your machine will help.
- Requeue. At launch, many players who got through the queue saw rulesets marked as unavailable. Per Wowhead, the fix was to leave the queue and join it again.
- Restart the Battle.net app completely. Exit it from the system tray, then open it again so it can re-authenticate.
- Run Scan and Repair. Open the Battle.net app, pick World of Warcraft, choose the World of Warcraft: Forever game version, and select Scan and Repair from the gear menu next to Play.
- Update your GPU driver. NVIDIA released a Game Ready driver for Forever on launch day.
- Disable all addons. Forever runs on the Modern client API, so addons that are outdated or ported from Classic Era can break the interface or the game.
- Reset your network. Restart the router and switch from Wi-Fi to a cable. Pause proxies and download-heavy apps so they don't add packet loss.
| Symptom | Most likely cause | First thing to try |
|---|---|---|
| Disconnected right after the queue | Server load, ruleset shown as unavailable | Requeue, then restart the Battle.net app |
| Disconnected mid-play, others fine | Your connection: Wi-Fi drops, packet loss | Cable in, restart router, close background downloads |
| Crash to desktop at random | Driver or corrupted files | Update GPU driver, Scan and Repair |
| Game won't launch at all | Unsupported GPU, broken install, addon error | Check GPU generation, repair, launch with addons off |
| Stuck on a boat or zeppelin | Known launch transport bug | Use the temporary portals Blizzard placed at docks |
| Mailbox or auction house not responding | Layer or server-side bug (player reports) | Try another mailbox or auctioneer, or relog |
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A disconnect right after the queue is almost always caused by load on the servers. On launch day, Wowhead reported queues of about 5-10 minutes and many players seeing rulesets as unavailable once they got in. Requeueing fixed it.
During the beta, Blizzard also fixed a problem where disconnects filled up the login queue. If you get kicked again and again within a few minutes, check the forums before you change any settings.
Why won't WoW Forever launch at all?
If Forever never opens, the cause is usually a damaged install, a graphics card that is too old, or an addon that breaks on load. Run Scan and Repair first. Then rename the Forever install's Interface folder so the game starts with no addons, and try again.
Also check that you picked the right Game Version in the Battle.net app. Forever, Modern and Classic each appear as separate entries under World of Warcraft. Forever runs only on PC and Mac through Battle.net. There is no Xbox version.
Is my graphics card too old for Forever?
Forever needs a GPU that supports RGBA16F UAVs in compute shaders. In practice that means AMD GCN 1, NVIDIA Maxwell, Intel Skylake or newer. Blizzard published this during the beta. Cards like the GTX 750 Ti, the GTX 9xx series, the Radeon HD 7850 and Intel HD 530 can start the game. They are still below minimum spec, though.
The Radeon HD 6950, the GTX 760-780, the GTX 8xxM mobile chips and Intel HD 6000 do not meet the requirement. On those cards, a crash at startup is not something you can fix with settings.
Can addons make Forever crash?
Yes. Outdated addons are one of the most common causes of interface errors and crashes in a new client. Forever uses the Modern client API, so an addon built for Classic Era can fail. Install versions made for Forever. Questie, for example, is on CurseForge with Forever support.
Test with all addons off. If the crashes stop, turn the addons back on in small groups until you find the one causing it.
What if I keep getting stuck on boats or in one zone?
Boats and zeppelins getting stuck was a known launch bug, not a problem on your end. Blizzard put temporary portals near most docks and inside the zeppelin towers until a proper fix was verified. If a portal is still there, use it rather than waiting on the transport.
Players also report zone-specific problems, such as broken layering in Thousand Needles' Roguefeather Den. A relog or a trip out of the area usually works better than reinstalling.
If crashes and queues ate your first week of Forever and you'd like help catching up, PewPewShop's vetted human players can level your character for you and get you back on pace. Fix the client first, though. A stable game is worth more than any head start.
Frequently asked questions
Is WoW Forever down right now?
Check the official WoW: Forever known-issues thread on the Blizzard forums and Blizzard's support channels for the latest status. Launch-week problems included unavailable rulesets after the queue, transports stuck between continents and PvP vendors that were briefly offline. If several of your friends lose connection at the same moment, the problem is on the server side.
Why does WoW Forever keep crashing on startup?
Crashes on startup are usually caused by an outdated GPU driver, a damaged install or an incompatible addon. Update the driver, run Scan and Repair in the Battle.net app and launch with the Interface folder renamed. If that doesn't help, check that your GPU is at least AMD GCN 1, NVIDIA Maxwell or Intel Skylake.
How do I repair WoW Forever in the Battle.net app?
Open the Battle.net app, pick World of Warcraft and set Game Version to World of Warcraft: Forever. Click the gear icon next to Play and choose Scan and Repair. The app checks every game file and replaces any that are missing or damaged, which fixes many crashes and launch failures.
Can I play WoW Forever on Xbox?
No. WoW: Forever is only on PC and Mac through the Battle.net app. Xbox UK briefly listed it, then removed the post and confirmed it is not on Xbox. Forever does support gamepads, including Xbox and PlayStation controllers, in a beta state.
Why can't I open my mailbox in WoW Forever?
Players have reported mailboxes in busy city spots that do nothing when right-clicked, even with mail waiting. Workarounds they mention include walking to another mailbox, logging out and back in, or switching layers by grouping with someone. Blizzard has not commented on it, so it may already be fixed.